Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We also require photos of damaged or defective products. 

Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You will be charged $5.99 for a return shipping label.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, tags in place, and in its original packaging. You’ll also need the email receipt or proof of purchase. 

For hygiene reasons, accessories are final sale. 

To start a return, please contact us at loveheartfeltdesigns@gmail.com and we will email you a return shipping label. Please note that returns will need to be sent to the following address: Heartfelt Designs Boutique, 13855 Jasmine Court, Rogers, MN 55374.

We will notify you once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we’ve approved your return, please contact your bank.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at loveheartfeltdesigns@gmail.com.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or custom orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.